Frequently Asked Questions
Everything you need to know about our premium writing instruments.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy for pens and stationery?
We offer a 30-day return policy for unused items in their original packaging. If your product is defective, please contact our support team for a free replacement.
Are your pens refillable?
Yes, many of our popular series, including the Steel and Sarasa lines, are designed to be refillable to help reduce waste and extend the life of your pen.
Do you offer international shipping?
Currently, we ship directly to customers within the United States and Canada. For other regions, please check our store locator for authorized local retailers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal and Apple Pay.
How can I track the status of my shipment?
Once your order is processed, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.